The training officers of the Montreal Police were mandated to develop a training session on stress management for emergency call takers working in different cities in the province of Québec. After extensive research, we mostly found information pertaining to dealing with stress on a long-term basis, whereas our purpose is to find techniques on how to deal with it on an immediate basis, during the emergency call.
We are now gathering information as to what is being done in other cities. Would you have any information on this particular subject? If so, it would be greatly appreciated if you would be so kind as to share or forward us any information on this subject.
We thank you in advance for your cooperation and wish you a great day.
Nicole Groleau
nicole.groleau@spvm.qc.ca
Technicien formateur
Quartier général,
SPVM-Montreal Police
514 280-2156